General Terms and Conditions

Important note: The German version of these General Terms and Conditions (AGB) is the legally binding original. This English translation is provided for informational purposes only. In the event of any discrepancy between the two versions, the German text shall prevail.

The following terms apply to all deliveries of goods and sales:

1. The General Terms and Conditions, in particular the purchasing, delivery, and payment terms of the buyer, shall not apply insofar as they conflict with the business, payment, and delivery terms of the seller. If the buyer confirms our order in a manner deviating from our terms, only our purchasing, delivery, and payment terms shall apply, even if we do not object. Deviations are therefore only valid if they have been expressly confirmed by us in writing.

2. Only undisputed or legally established claims entitle the buyer to offset. If the buyer is a merchant (Kaufmann), there is no right of retention over the purchase price.

3. Payments for deliveries are due within 30 days after the invoice date. If payment is made within 14 days of the invoice date, the seller grants a 2 % discount on the invoice value, with the exception of special offers and sample invoices. If the payment period is exceeded, EUR 2.50 will be charged per reminder letter; this does not apply to the first reminder. In the event of default in payment by the buyer, interest will be charged at the customary bank debit interest rate, but at least the statutory interest rate of 5 percentage points or 8 percentage points (if no consumer is involved) above the base interest rate of the German Federal Bank (Deutsche Bundesbank). If the buyer has made incorrect or incomplete statements about facts affecting his creditworthiness, the seller may withdraw from the contract. Furthermore, in this case, the seller may, without prejudice to his other rights, declare all claims from the business relationship to be immediately due.

4. The seller may demand a flat-rate compensation of 25 % of the order sum from the buyer without individual proof if the buyer does not accept the goods or otherwise fails to perform the contract. The amount of damages is to be set higher or lower if the seller proves higher damages or the buyer proves lower damages.

5. Our goods are delivered by forwarding agent; the costs for this are borne by the buyer. For self-collection, ex-works prices apply. Transport insurance is taken out only at the express request of the buyer and at his expense.

6. Acceptance of the purchased goods takes place at our works. Otherwise, the goods are deemed to have been accepted and delivered in accordance with the contract after loading. Returns of goods are generally only granted for stock goods in original packaging and without defects, at 80 % of the value of the goods, within 3 months from the date of sale. The responsibility and costs for return transport are borne by the buyer. Special orders or custom-made products are excluded from return.

7. If written confirmations remain unchallenged for four days by the other party, the content of the confirmation is deemed agreed and binding for both parties.

8. Delivery dates or times promised in writing or verbally are always to be understood as planned dates and are therefore not binding. Fixed dates are not recognised even without express objection. Any resulting costs from postponements, such as waiting or downtime or contractual penalties, will not be borne without prior express separate contractual agreement. Claims or demands from third parties are irrelevant to the seller. The seller reserves the right to change delivery dates or times on his own authority without giving reasons and without consultation with or consent of the buyer.

9. Samples illustrate the average yield or colour of the goods. They do not guarantee that each individual piece corresponds exactly to the sample. This applies in particular to knot content, grain, and colour play. Shipping costs for samples are borne by the customer.

Since our planks are sorted by hand, sorting errors may occur. Deviation from the ordered sorting of up to 5 % is possible and permitted.

10. Complaints can only be considered if they are made in writing within 8 days of receipt of the goods — in the case of hidden defects, immediately upon their discovery — with documentation attached. Otherwise, the shipment, including sorting, is deemed accepted. Complaints are excluded if the goods have been processed. The processor must satisfy himself before commencing processing that the goods give no cause for complaint.

11. Until full payment, or in the case of redemption by bill of exchange or cheque until full redemption of our claims from the business relationship with the buyer, the sold goods remain our property. The buyer is authorised to dispose of the purchased goods in the ordinary course of business. If the buyer resells the goods before full payment, he hereby assigns the claims arising therefrom against third parties in the amount of the value of the goods subject to retention of title to the seller. If the value of the securities exceeds our claims by more than 20 %, we will release securities of our choice to that extent at the request of the buyer.

12. All previous price agreements are superseded by the currently valid price list. We reserve the right to change dimensions and prices.

13. German law applies to the contractual relationships and the interpretation of the wording of these terms (the German version being binding). Any disputes that may arise between the contractual partners will be assessed under German law.

14. If any provision of this contract should be ineffective, or if there is a gap in the contract, the legal effectiveness of the rest of the contract shall not be affected thereby. In place of the ineffective or missing provision, the statutory regulation or a supplementary interpretation of the contract shall apply.

As of: Luppa, 1 January 2016

Last updated: 20.05.2026 · This page was prepared by an automated compliance audit. Final legal review by a qualified German lawyer (Rechtsanwalt) is mandatory prior to publication (no substitute for legal counsel). The German version remains the legally binding original.